www.pinoybusiness.org September 9th, 2009
You’ve heard of BPO or business process outsourcing, now be ready to hear a new buzzword in the industry which is KPO or knowledge process outsourcing. KPO is actually just another form of BPO except that all workers here will be registered nurses who will act as “digital medical butlers” for their patients abroad.
Now, Filipino nurses who want to stay in the country to work, and those who are having a hard time getting their visas, can work in the proposed KPO firm.
Wei Siang Yu, Fly Free for Health Group of Companies founder and chief executive officer, said their company’s Philippine subsidiary, Life Stage Communication, will be putting up KPO facilities in Manila and Davao in the next six months, where registered Filipino nurses can assist patients online.
“Instead of nurses leaving the Philippines to work in a hospital outside the country, Filipino nurses can now stay here and still tap the global, borderless healthcare and medical tourism market. They can just communicate with their patients via the Internet,” Wei said.
He said, Fly Free for Health will invest between $2 million and $4 million for the two facilities and they are planning to hire initially about 100 registered nurses. Wei is optimistic that the Philippine facility would be able to attract potential clients from 50 healthcare institutions and organizations from all over the world that are affiliated with them.
They are already in talk with five major local hospitals, looking forward to seal partnership agreements here with the next six weeks.
With the state-led healthcare reforms in countries such as the US and Singapore, Wei said it will likely increase the viability of medical outsourcing.
The Philippines has always been seen as a viable center for outsourcing facilities because of the Filipino’s English-language skills, good education and innate hospitality.